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Q: How can I purchase the new vinyl re-issue of Downward is Heavenward?

A: I am selling the remaining stock on Sunday, January 6, at noon cst. This will likely sell out, but we will press more!

 

Q: Can I purchase with Paypal?

A: Unfortunately, no. You need a debit or CC. Paypal does not play nice with my store and it won’t track inventory in real time. My current solution, Stripe, does much much better.

 

Q: Yay! I got one! How soon will it ship.

A: Due to the large quantity of orders taken in a short period of time, it may take a few weeks before you receive your order. Please be patient. I will, of course, start shipping orders immediately and I try and ship 100 records/day at a minimum. You may receive your order quite quickly!

 

Q: I had a record in my cart, but had not closed the purchase yet. Then the item was removed from my cart and now it appears sold out. What gives?

A: That means the item sold out while you were in the middle of your transaction. That’s a bummer, but it happens some time. Don’t take it personally, and please know that more copies will be available as soon as we can get more pressed.

 

Q: This pressing sold out before I was able to successfully purchase. What should I do?

A: Sit tight. As of Jan 4, 2019, an additional pressing is in the works. The time frame is not yet known, but I am working to make it happen as quickly as possible. I’ll post updates here!

 

Q: Will you take pre-orders for this next pressing?

A: I will. But I do not want to start accepting pre-orders until the pressing plant tells me about when I will have records ready to ship. Hang in there.

 

Q: There is a problem with my order. What should I do?

A: Send me a detailed description of the problem to [email protected] and we’ll sort it out!